25 May 2026
Relating to:
1- Terms of Use for Mangrove VIP Ltd
2- For 01 Mangrove VIP Ltd
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Contents
Clause | Description |
1. Definitions and Interpretation | Key terms used throughout these Terms |
2. Acceptance of Terms | How these Terms become binding |
3. About Us | Company information and regulatory details |
4. Our Services | Description of all service categories |
5. Booking and Reservations | How bookings are made and confirmed |
6. Payment Terms | Pricing, deposits, invoicing, and late payment |
7. Cancellation and Refund Policy | Timeframes, conditions, and refund entitlements |
8. Consumer Rights | Your statutory rights under English law |
9. Consumer Contracts Regulations | Distance selling rights and cooling-off period |
10. Electronic Commerce Regulations | Information society service requirements |
11. Limitation of Liability | Caps and exclusions on our liability |
12. Third-Party Services | Disclaimers for third-party service providers |
13. Intellectual Property | Ownership of content and branding |
14. Data Protection and Privacy | GDPR compliance and data handling |
15. Force Majeure | Events beyond reasonable control |
16. Dispute Resolution | Complaints and escalation procedure |
17. Governing Law and Jurisdiction | Applicable law and courts |
18. Severability | Effect of invalid provisions |
19. Amendments to These Terms | How we may update these Terms |
20. Entire Agreement | Integration clause |
21. Contact Information | How to reach us |
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TERMS OF USE
Mangrove VIP Ltd
Website: www.matima.me
Last updated: 25 May 2026
IMPORTANT: Please read these Terms of Use carefully before using our website or services. By accessing our website or placing a booking, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
1.1. Defined Terms
In these Terms of Use, the following definitions apply:
“Booking” means any reservation, order, or request for Services made by the Client through the Website, by telephone, by email, or in person.
“Booking Confirmation” means the written confirmation (including by email) issued by the Company to the Client confirming acceptance of a Booking and the material terms of the Service to be provided.
“Business Day” means any day other than a Sunday or public holiday in England and Wales.
“Client” means the individual or corporate entity that makes a Booking or uses the Services, including both private and corporate clients.
“Company”, “we”, “us”, or “our” means Mangrove VIP-E-Commerce Business, a company incorporated in England and Wales with company number 16667795, whose registered office is at its address as filed with Companies House.
“Consumer” means any Client who is an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft, or profession, as defined in the Consumer Rights Act 2015.
“Contract” means the legally binding agreement formed between the Company and the Client upon issuance of a Booking Confirmation, incorporating these Terms.
“Deposit” means the advance payment required to secure a Booking, as specified in the Booking Confirmation.
“Event” means any private function, corporate function, hospitality experience, or other occasion in respect of which the Company provides Services.
“Force Majeure Event” means any event beyond the reasonable control of the affected party, including but not limited to acts of God, fire, flood, earthquake, pandemic, epidemic, government restrictions, travel bans, strikes, civil unrest, terrorism, war, failure of third-party suppliers, venue closures, adverse weather conditions, and any other event that could not reasonably have been foreseen or avoided.
“Personal Data” has the meaning given to it in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
“Price” means the total amount payable for the Services as set out in the Booking Confirmation.
“Services” means the events management, VIP hospitality, concierge, booking, hiring, and related services offered by the Company, as described in Clause 4.
“Terms” or “Terms of Use” means these terms and conditions, as amended from time to time in accordance with Clause 19.
“Third-Party Provider” means any hotel, restaurant, club, vehicle hire company, yacht operator, aircraft operator, venue, photographer, or other third party engaged by the Company or recommended to the Client in connection with the Services.
“Website” means the website located at www.matima.me, including all pages, subdomains, and content accessible through that domain.
1.2. Interpretation
In these Terms:
(a) references to clauses are references to clauses of these Terms;
(b) headings are for convenience only and shall not affect the interpretation of these Terms;
(c) words in the singular include the plural and vice versa;
(d) a reference to a statute or statutory provision includes any subordinate legislation made under it and any amendment, re-enactment, or replacement of it from time to time;
(e) a reference to writing or written includes email but not fax; and
(f) any obligation on a party not to do something includes an obligation not to allow that thing to be done.
2.1. These Terms govern your use of the Website and your purchase of Services from the Company.
2.2. By using the Website, you confirm that you have read, understood, and agree to be bound by these Terms. If you are placing a Booking on behalf of a corporate entity, you warrant that you have the authority to bind that entity to these Terms.
2.3. These Terms are supplemented by any specific terms set out in a Booking Confirmation. In the event of a conflict between these Terms and the Booking Confirmation, the Booking Confirmation shall prevail to the extent of the inconsistency.
2.4. A Contract is formed between you and the Company when the Company issues a Booking Confirmation to you. The Booking Confirmation will set out the specific Services, dates, Price, and any Deposit required.
2.5. We reserve the right to decline any Booking at our discretion, in which case no Contract will be formed.
3.1. Mangrove VIP Ltd is a company incorporated in England and Wales with company number 16667795. Our director is Mr Patrick Bernard Matima.
3.2. Our contact details are:
(a) Website: www.matima.me
(b) Email: info@matima.me
(c) Telephone: +44 (0) 20 8741 4358
(d) Operating hours: Monday to Saturday, 07:15 AM to 10:00 PM (UK time)
3.3. The Company is an information society service provider within the meaning of the Electronic Commerce (EC Directive) Regulations 2002 and provides its Services from England and Wales. The Company operates internationally, including but not limited to the United Kingdom, France, and other worldwide destinations.
4.1. Service Categories
The Company offers the following categories of Services, subject to availability:
(a) Events management for private and corporate functions, including planning, coordination, and on-the-day management;
(b) VIP hospitality services, including guest list management and exclusive access arrangements;
(c) Restaurant bookings and table reservations at selected establishments;
(d) Club memberships and access to exclusive member clubs;
(e) Hotel reservations and concierge services;
(f) Countryside chateaux and villa exploration, including property sourcing and booking;
(g) Vehicle rentals, including standard and luxury vehicles;
(h) Yacht and boat hiring;
(i) Private plane hire, available on daily and annual contract bases;
(i) Photography and event documentation services; and
(j) International travel and experience coordination, including arrangements in the South of France and worldwide destinations.
4.2. Service Delivery
4.3. The Company acts as both a direct service provider and as an intermediary or booking agent for Third-Party Providers, depending on the nature of the Service. The Booking Confirmation will specify the Company’s role in relation to each Service.
4.4. Where the Company acts as an intermediary, the Client’s contract for the underlying service is with the relevant Third-Party Provider. The Company shall use reasonable care and skill in selecting and engaging Third-Party Providers but is not responsible for the acts or omissions of such providers, subject to Clause 11.
4.5. All Services are subject to availability. The Company does not guarantee that any particular venue, vehicle, vessel, aircraft, or other facility will be available on any given date.
4.6. The Company shall perform the Services with reasonable care and skill in accordance with the Consumer Rights Act 2015.
5.1. Bookings may be made through any of the following methods:
(a) through the Website;
(b) by email to info@matima.me;
(c) by telephone on +44 (0) 20 8741 4358; or
(d) in person at a meeting with a Company representative.
5.2. All Bookings are subject to availability and are not binding until the Company has issued a Booking Confirmation.
5.3. The Client is responsible for ensuring that all information provided in connection with a Booking is accurate and complete, including the number of guests, dates, locations, dietary requirements, and any special requests.
5.4. If the Company is unable to fulfil a Booking after issuing a Booking Confirmation, the Company shall notify the Client as soon as reasonably practicable and shall offer the Client, at the Client’s option:
(a) an alternative Service of equivalent or superior quality at no additional cost; or
(b) a full refund of all amounts paid in respect of that Booking.
5.5. For corporate Bookings, the person making the Booking warrants that they have authority to bind the corporate entity and that the corporate entity shall be liable for all obligations arising under the Contract.
6.1. Pricing
6.2. The Price for each Service will be set out in the Booking Confirmation. All prices are quoted in pounds sterling unless otherwise stated.
6.3. Prices are inclusive of VAT where applicable. Where VAT is not included, this will be clearly stated in the Booking Confirmation.
6.4. The Company reserves the right to adjust the Price prior to issuing a Booking Confirmation to reflect changes in costs from Third-Party Providers or other external factors. Once a Booking Confirmation has been issued, the Price is fixed unless the Client requests changes to the Booking.
1.1. Deposits and Payment Schedule
1.2. The Company may require a Deposit to secure a Booking. The amount of the Deposit will be specified in the Booking Confirmation and is typically 25% to 50% of the total Price.
1.3. Unless otherwise specified in the Booking Confirmation, the balance of the Price is due no later than 14 days before the date of the Event or the commencement of the Service.
1.4. For Bookings made within 14 days of the Event or Service date, the full Price is payable immediately upon receipt of the Booking Confirmation.
6.5. Payment Methods
6.6. The Company accepts the following payment methods:
(a) online payment via the Website (credit card, debit card, or other electronic payment methods as displayed);
(b) bank transfer to the Company’s designated bank account; and
(c) such other payment methods as the Company may accept from time to time.
6.7. All online payments are processed through secure third-party payment processors. The Company does not store full credit or debit card details on its servers.
6.8. Late Payment
6.9. If the Client fails to make any payment when due, the Company may:
(a) charge interest on the overdue amount at 4% per annum above the Bank of England base rate from the due date until payment is made in full, whether before or after judgment;
(b) suspend or cancel the Booking and retain any Deposit paid as compensation for administrative costs; and
(c) in the case of corporate clients, exercise rights under the Late Payment of Commercial Debts (Interest) Act 1998.
6.10. The Company reserves the right to recover all reasonable costs of collection, including legal fees, in respect of any overdue amounts.
6.11. Invoicing
6.12. For corporate clients, the Company will issue a VAT invoice in respect of each Booking.
6.13. Unless otherwise agreed in writing, all invoices are payable within 30 days of the invoice date.
7.1. Client Cancellation
7.2. The Client may cancel a Booking by providing written notice (including by email) to the Company. Cancellations are effective from the date on which the Company receives the notice.
7.3. The following refund schedule applies to Client cancellations, calculated from the date of the Event or Service:
(a) more than 30 days before the Event or Service date: full refund of all amounts paid, including any Deposit;
(b) between 15 and 30 days before the Event or Service date: refund of 75% of the total Price paid;
(c) between 7 and 14 days before the Event or Service date: refund of 50% of the total Price paid;
(d) less than 7 days before the Event or Service date: no refund, except in the Company’s absolute discretion.
7.4. Where the Company has already incurred irrecoverable costs with Third-Party Providers in connection with the Booking, the Company may deduct such costs from the refund, provided it provides the Client with reasonable evidence of those costs.
7.5. The Booking Confirmation may specify different cancellation terms for particular Services. Where it does so, those specific terms shall prevail over this Clause 7.1.
7.6. Company Cancellation
7.7. If the Company cancels a Booking for any reason other than a Force Majeure Event or Client breach, the Client shall be entitled to a full refund of all amounts paid in respect of that Booking.
7.8. The Company shall notify the Client of any cancellation as soon as reasonably practicable and shall use reasonable endeavours to offer an alternative Service or a rescheduled date at no additional cost.
7.9. Cooling-Off Period for Consumers
7.10. Where a Consumer enters into a Contract at a distance (including online or by telephone), the Consumer has the right to cancel the Contract within 14 days of the date on which the Contract was formed (the “Cooling-Off Period”), without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7.11. To exercise the right to cancel during the Cooling-Off Period, the Consumer must inform the Company of the decision by a clear statement (for example, by email to info@matima.me or by letter). A model cancellation form is available on request.
7.12. If the Consumer cancels within the Cooling-Off Period:
(a) the Company will reimburse all payments received from the Consumer within 14 days of receiving the cancellation notice;
(b) refunds will be made using the same means of payment used for the initial transaction, unless expressly agreed otherwise.
7.13. If the Consumer has requested that the Services begin during the Cooling-Off Period, the Consumer shall pay an amount proportionate to the Services provided up to the point of cancellation. The Company will provide this information in the Booking Confirmation.
7.14. The right to cancel during the Cooling-Off Period does not apply to Services that have been fully performed with the Consumer’s prior express consent, or to Bookings for accommodation, transport, leisure activities, or Events where the Service is to be provided on a specific date or within a specific period, in accordance with Regulation 28(1)(h) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
7.15. Refund Processing
7.16. All refunds will be processed within 14 days of the cancellation becoming effective.
7.17. Refunds will be made to the original payment method used by the Client unless the Company agrees otherwise in writing.
8.1. If you are a Consumer, you have statutory rights under the Consumer Rights Act 2015 that cannot be excluded or limited by these Terms. Nothing in these Terms affects your statutory rights.
8.2. Under the Consumer Rights Act 2015, the Company is required to provide Services with reasonable care and skill. If the Services do not meet this standard, you may be entitled to:
(a) require the Company to repeat the performance of the Service, at no cost to you, within a reasonable time and without causing significant inconvenience; or
(b) if repeat performance is impossible or cannot be done within a reasonable time, receive a price reduction, which may be up to 100% of the Price depending on the severity of the failure.
8.3. The Company will not exclude or limit its liability for:
(a) death or personal injury caused by its negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by Section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) any other liability that cannot be excluded or limited by law.
8.4. Where the Services include goods (for example, event materials, printed items, or merchandise), those goods must be of satisfactory quality, fit for purpose, and as described, in accordance with the Consumer Rights Act 2015.
9.1. Where the Client is a Consumer entering into a distance contract or an off-premises contract, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “CCR 2013”) apply.
9.2. In compliance with the CCR 2013, the Company provides the following pre-contractual information:
(a) the main characteristics of the Services, as set out in Clause 4 and in the Booking Confirmation;
(b) the identity and contact details of the Company, as set out in Clause 3;
(c) the total Price of the Services inclusive of taxes, or the manner in which the Price will be calculated where it cannot be determined in advance;
(d) the arrangements for payment, delivery, and performance, as set out in Clauses 5 and 6;
(e) the existence of the right to cancel during the Cooling-Off Period, the conditions and procedures for exercising that right, and the model cancellation form, as set out in Clause 7.3;
(f) a reminder that the Company is under a legal duty to supply Services that are in conformity with the Contract;
(g) the existence and conditions of after-sales services, where applicable; and
(h) the existence and conditions of any applicable complaints handling procedure, as set out in Clause 16.
9.3. The Company will provide this information in a clear and comprehensible manner before the Consumer is bound by the Contract.
9.4. A copy of the Contract (including these Terms and the Booking Confirmation) will be provided to the Consumer on a durable medium within a reasonable time after the conclusion of the Contract and no later than the time of delivery of the Services.
10.1. In compliance with the Electronic Commerce (EC Directive) Regulations 2002 (the “E-Commerce Regulations”), the Company provides the following information:
(a) the name of the Company: Mangrove VIP Ltd;
(b) the geographic address: the registered office address as filed with Companies House (company number 16667795);
(c) contact details: email info@matima.me, telephone +44 (0) 20 8741 4358;
(d) the Company is registered in England and Wales with company number 16667795; and
(e) prices displayed on the Website are inclusive of VAT where applicable.
10.2. Where the Client places a Booking through the Website:
(a) the technical steps required to complete the Booking will be clearly set out during the checkout process;
(b) the Client will have the opportunity to review and correct any input errors before confirming the Booking;
(c) the Company will acknowledge receipt of the Booking without undue delay by electronic means; and
(d) the Contract will be stored electronically by the Company and will be accessible to the Client on request.
10.3. The acknowledgement of receipt referred to in Clause 10.2(c) does not constitute acceptance of the Booking. A Contract is only formed upon issuance of a Booking Confirmation.
11.1. General Limitations
11.2. Nothing in these Terms shall limit or exclude the Company’s liability for:
(a) death or personal injury caused by the Company’s negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by Section 12 of the Sale of Goods Act 1979;
(d) any breach of the terms implied by Sections 49 to 52 of the Consumer Rights Act 2015; or
(e) any other liability which cannot be limited or excluded by applicable law.
11.3. Liability Cap
11.4. Subject to Clause 11.1, the Company’s total aggregate liability to the Client, whether in contract, tort (including negligence), misrepresentation, restitution, or otherwise, arising in connection with the performance or contemplated performance of the Contract, shall be limited to the greater of:
(a) the total Price paid by the Client under the relevant Booking; or
(b) one thousand pounds sterling (GBP 1,000).
11.5. Excluded Losses
11.6. Subject to Clause 11.1, the Company shall not be liable to the Client (whether in contract, tort, or otherwise) for any:
(a) loss of profits;
(b) loss of business or revenue;
(c) loss of anticipated savings;
(d) loss of goodwill or reputation;
(e) loss of opportunity; or
(f) indirect or consequential loss or damage,
howsoever arising, even if the Company has been advised of the possibility of such loss.
11.7. Third-Party Provider Liability
11.8. Where the Company acts as an intermediary for Third-Party Providers, the Company’s liability is limited to the exercise of reasonable care and skill in the selection and engagement of such providers.
11.9. The Company shall not be liable for the acts, omissions, defaults, or negligence of Third-Party Providers, except to the extent that the Company failed to exercise reasonable care and skill in selecting or engaging such provider.
11.10. Nothing in this Clause 11.4 affects the Client’s rights as a Consumer under the Consumer Rights Act 2015.
11.11. Mitigation
11.12. The Client shall take all reasonable steps to mitigate any loss arising in connection with the Services.
12.1. The Company may arrange for Services to be provided in whole or in part by Third-Party Providers, including but not limited to:
(a) hotels and accommodation providers;
(b) restaurants and hospitality venues;
(c) clubs and entertainment venues;
(d) vehicle hire companies (including luxury vehicle providers);
(e) yacht and boat operators;
(f) private aircraft operators;
(g) photographers and videographers;
(h) venues and event spaces; and
(i) transport and logistics providers.
12.2. Where the Company engages a Third-Party Provider, the Client may be required to comply with that provider’s own terms and conditions. The Company will make reasonable efforts to inform the Client of any such terms.
12.3. The Company does not endorse, guarantee, or make any representations regarding the quality, safety, or suitability of Third-Party Provider services, beyond exercising reasonable care and skill in the selection of such providers.
12.4. Any complaints regarding Third-Party Provider services should be raised with the Company in the first instance. The Company will use reasonable endeavours to resolve such complaints in coordination with the relevant Third-Party Provider.
12.5. Where a Third-Party Provider cancels or fails to deliver a service, the Company will use reasonable endeavours to source an alternative provider of equivalent quality. Where no suitable alternative is available, the Company will refund the Client for the affected part of the Service.
13.1. All content on the Website, including but not limited to text, images, graphics, logos, trademarks, designs, and software, is the property of the Company or its licensors and is protected by copyright, trademark, and other intellectual property laws.
13.2. The Client may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Website without the prior written consent of the Company.
13.3. Where the Company provides photography or event documentation services:
(a) the copyright in all photographs and recordings shall belong to the Company unless expressly assigned to the Client in writing;
(b) the Client grants the Company a non-exclusive, royalty-free, worldwide licence to use photographs and recordings from Events for the Company’s marketing, portfolio, and promotional purposes, unless the Client notifies the Company in writing before the Event that such use is not permitted; and
(c) the Company will provide the Client with a licence to use photographs and recordings of their Event for personal or internal business purposes, as specified in the Booking Confirmation.
13.4. The Client shall not use the Company’s name, logo, or branding in any marketing or promotional materials without the Company’s prior written consent.
14.1. Data Controller
14.2. The Company is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in respect of the Personal Data collected from Clients.
14.3. The Company’s contact details for data protection enquiries are: info@matima.me.
14.4. Personal Data Collected
14.5. The Company collects and processes the following categories of Personal Data:
(a) name, address, email address, and telephone number;
(b) payment information (credit card details, bank account details), which are processed by secure third-party payment processors;
(c) booking preferences, dietary requirements, and special requests;
(d) event-related information (dates, guest lists, venue preferences);
(e) correspondence and communications between the Client and the Company; and
(f) website usage data (cookies, IP addresses, browsing behaviour) as described in the Company’s Cookie Policy.
14.6. Lawful Basis for Processing
14.7. The Company processes Personal Data on the following lawful bases:
(a) performance of a contract: where processing is necessary for the performance of a Contract with the Client or to take steps at the Client’s request prior to entering into a Contract (UK GDPR Article 6(1)(b));
(b) legitimate interests: where processing is necessary for the Company’s legitimate business interests, such as improving Services, marketing, and fraud prevention, provided such interests are not overridden by the Client’s rights and freedoms (UK GDPR Article 6(1)(f));
(c) legal obligation: where processing is necessary for compliance with a legal obligation to which the Company is subject (UK GDPR Article 6(1)(c)); and
(d) consent: where the Client has given specific consent to the processing, such as for marketing communications (UK GDPR Article 6(1)(a)). Consent may be withdrawn at any time by contacting the Company.
14.8. Data Subject Rights
14.9. Under the UK GDPR, Clients have the following rights in relation to their Personal Data:
(a) the right of access: to obtain confirmation of whether Personal Data is being processed and to receive a copy of such data;
(b) the right to rectification: to require correction of inaccurate or incomplete Personal Data;
(c) the right to erasure: to request deletion of Personal Data in certain circumstances;
(d) the right to restrict processing: to limit how Personal Data is used in certain circumstances;
(e) the right to data portability: to receive Personal Data in a structured, commonly used, and machine-readable format;
(f) the right to object: to object to processing based on legitimate interests or for direct marketing purposes; and
(g) rights in relation to automated decision-making and profiling.
14.10. To exercise any of these rights, please contact the Company at info@matima.me. The Company will respond within one month of receiving the request, as required by law.
14.11. International Data Transfers
14.12. As the Company operates internationally, Personal Data may be transferred to countries outside the United Kingdom for the purpose of fulfilling Bookings and delivering Services.
14.13. Where Personal Data is transferred outside the United Kingdom, the Company will ensure that appropriate safeguards are in place, including:
(a) transfers to countries that have been deemed to provide an adequate level of protection by the UK Government;
(b) the use of standard contractual clauses approved by the Information Commissioner’s Office (ICO); or
(c) other lawful transfer mechanisms under the UK GDPR.
14.14. Data Retention
14.15. The Company will retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
14.16. For contractual records, the Company retains Personal Data for a period of six years following the completion of the relevant Service, in accordance with the Limitation Act 1980.
14.17. Data Security
14.18. The Company implements appropriate technical and organisational measures to protect Personal Data against unauthorised access, alteration, disclosure, or destruction.
14.19. In the event of a personal data breach, the Company will comply with its obligations under the UK GDPR, including notifying the Information Commissioner’s Office and, where appropriate, the affected data subjects.
14.20. Third-Party Data Sharing
14.21. The Company may share Personal Data with Third-Party Providers to the extent necessary for the performance of the Services. The Company will ensure that any such Third-Party Provider is bound by appropriate data protection obligations.
14.22. The Company will not sell, rent, or otherwise disclose Personal Data to third parties for their own marketing purposes without the Client’s explicit consent.
14.23. Complaints
14.24. If the Client is not satisfied with how the Company handles their Personal Data, the Client has the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
15.1. Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event.
15.2. The affected party shall:
(a) notify the other party in writing as soon as reasonably practicable of the Force Majeure Event and its expected duration;
(b) use all reasonable endeavours to mitigate the effect of the Force Majeure Event on the performance of its obligations; and
(c) resume performance of its obligations as soon as reasonably practicable after the Force Majeure Event ceases.
15.3. If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate the affected Booking by giving written notice to the other party. In such circumstances:
(a) the Client shall be entitled to a full refund of all amounts paid in respect of the affected Booking, less the value of any Services already provided and any irrecoverable costs incurred with Third-Party Providers; and
(b) neither party shall have any further liability to the other in respect of the affected Booking, except for any rights or liabilities that accrued before termination.
15.4. For the avoidance of doubt, a Force Majeure Event shall not excuse any obligation to make payment under the Contract.
16.1. Complaints Procedure
16.2. If the Client has a complaint about the Services, the Client should contact the Company at info@matima.me or by telephone on +44 (0) 20 8741 4358. The Company will acknowledge the complaint within 5 Business Days.
16.3. The Company will investigate the complaint and provide a written response within 15 Business Days of acknowledgement. If the Company requires additional time, the Client will be informed of the reason for the delay and the expected response date.
16.4. Escalation
16.5. If the Client is not satisfied with the Company’s response, the Client may escalate the complaint to the Company’s director by writing to info@matima.me with the subject line “Director Escalation”.
16.6. The director shall review the complaint and provide a final written response within 15 Business Days.
16.7. Alternative Dispute Resolution
16.8. If the complaint remains unresolved, Consumer Clients may refer the dispute to an approved alternative dispute resolution (ADR) provider. The Company will provide details of the applicable ADR provider upon request.
16.9. In accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, the Company acknowledges the existence of the European Commission’s Online Dispute Resolution platform, which can be accessed at https://ec.europa.eu/
16.10. Reservation of Rights
16.11. Nothing in this Clause 16 shall prevent either party from seeking interim or injunctive relief from the courts of England and Wales.
17.1. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
17.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to the following:
(a) if the Client is a Consumer resident in Scotland, the Client may bring proceedings in the Scottish courts; and
(b) if the Client is a Consumer resident in Northern Ireland, the Client may bring proceedings in the Northern Irish courts.
17.3. Nothing in these Terms shall limit a Consumer’s rights to bring proceedings in the courts of the Consumer’s country of residence in accordance with applicable law.
18.1. If any provision of these Terms is held to be invalid, illegal, or unenforceable by any court or tribunal of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.
18.2. If such modification is not possible, the relevant provision shall be deemed deleted. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
18.3. The parties shall negotiate in good faith to agree a replacement provision that achieves, to the greatest extent possible, the economic, business, and legal objectives of the invalid, illegal, or unenforceable provision.
19.1. The Company reserves the right to amend these Terms at any time. Any amendments will be effective immediately upon publication on the Website.
19.2. The Company will take reasonable steps to notify Clients of material changes to these Terms, including by posting a notice on the Website or by sending an email to the address provided by the Client.
19.3. The Client’s continued use of the Website or Services after the publication of amended Terms constitutes acceptance of those amendments.
19.4. Where the Client has an existing Booking at the time of an amendment, the Terms in force at the time of the Booking Confirmation shall continue to apply to that Booking unless the Client expressly agrees to the amended Terms.
20.1. These Terms, together with the Booking Confirmation and any other documents expressly referred to herein, constitute the entire agreement between the Company and the Client in relation to the Services.
20.2. Each party acknowledges that it has not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of the other party that is not set out in these Terms or the Booking Confirmation.
20.3. Nothing in this Clause 20 shall limit or exclude liability for fraud or fraudulent misrepresentation.
21.1. For any questions, concerns, or requests relating to these Terms or the Services, the Client may contact the Company using the following details:
Mangrove VIP Ltd
(a) Website: www.matima.me
(b) Email: info@matima.me
(c) Telephone: +44 (0) 20 8741 4358
(d) Operating hours: Monday to Saturday, 07:15 AM to 10:00 PM (UK time)
21.2. The Company will endeavour to respond to all enquiries within 2 Business Days during operating hours.