MANGROVE VIP ACCOMMODATION LIMITED
Last Updated: 12 May 2026
In these Terms and Conditions, the following definitions apply:
“Accommodation” means any hotel, villa, penthouse, chalet, mansion, apartment, studio or other lodging arranged by the Company on behalf of the Customer;
“Booking” means a reservation for any Service made by the Customer through the Website, by email or by telephone;
“Booking Confirmation” means the written confirmation of a Booking sent by the Company to the Customer by email;
“Company” means MANGROVE VIP ACCOMMODATION LIMITED (company number 16679780), whose registered office is at 16 Yeldham Road Ground Floor Flat A, Yeldham Road, London, W6 8JE, England;
“Customer” means the individual or business making a Booking with the Company;
“Event” means any ticketed occasion arranged through the Company, including the Monaco Grand Prix and the Tour de France by also other country;
“Package” means a combination of two or more travel services (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018) sold or offered for sale at an inclusive price;
“Service” or “Services” means any one or more of the following provided or arranged by the Company: Accommodation, Event tickets, vehicle hire, entertainment experiences, tours, dining reservations and any other service described on the Website or agreed in writing;
“Website” means the Company’s website at www.matima.me.
In these Terms and Conditions:
references to “writing” include email;
references to clauses are to clauses of these Terms and Conditions;
headings are for convenience only and do not affect interpretation;
words in the singular include the plural and vice versa;
references to legislation include any amendment, re-enactment or subordinate legislation made under it.
The Company provides luxury travel, accommodation and experience services, including the following:
Accommodation: booking and arrangement of hotels, villas, penthouses, chalets, mansions, apartments and studios in the South of France, Monaco, Cap d’Ail, Nice, Juan-les-Pins, Saint-Tropez, the Var region and Courchevel by also other country regions. Certain properties include self-catering facilities, details of which will be provided at the time of Booking.
Event tickets: grandstand seats and hospitality packages for the Monaco Grand Prix, the Tour de France and other Events as made available on the Website from time to time.
Vehicle hire: car rental services available by the hour, half-day or full day.
Entertainment: nightclub access in Monaco (including Jimmyz Monte Carlo), casino experiences and boating parties by also other country regions.
Tours: helicopter tours, plane voyages and guided village tours in the South of France and Monaco by also other country regions.
Dining: restaurant bookings at partner venues in the South of France and Monaco by also other country regions.
The Company acts as an intermediary in arranging Services with third-party providers. The identity of the relevant third-party provider will be confirmed in your Booking Confirmation.
The availability of all Services is subject to confirmation. The Company cannot guarantee the availability of any Service until a Booking Confirmation has been issued.
Bookings may be made through the following channels:
online via the Website at www.matima.me;
by email to info@matima.me;
by telephone on +44 (0) 208 741 4358.
When you make a Booking, you are making an offer to purchase the relevant Services. A binding contract between you and the Company is formed only when we issue a Booking Confirmation to you by email.
Before a Booking is confirmed, we will provide you with the following information in accordance with the Electronic Commerce (EC Directive) Regulations 2002:
the main characteristics of the Services;
our identity and contact details;
the total price of the Services, including all taxes and charges;
the arrangements for payment and performance;
details of any applicable cancellation and refund policy.
Please check the details in your Booking Confirmation carefully. If any information is incorrect, you must notify us within 24 hours by contacting us at info@matima.me.
Where a Booking constitutes a Package, we will also provide you with the pre-contractual information required under Regulation 5 of the Package Travel and Linked Travel Arrangements Regulations 2018 before the contract is concluded.
The total price for your Booking will be set out in your Booking Confirmation. All prices include applicable taxes unless stated otherwise.
We accept payment in the following currencies: Pounds Sterling (GBP), United States Dollars (USD) and Euros (EUR). Where a Service is priced in a currency other than your selected payment currency, the conversion will be applied at the prevailing exchange rate at the time of payment. The Company is not responsible for any exchange rate fluctuations or charges applied by your bank or payment provider.
A service charge of 3% per Customer applies to all Bookings. This charge will be clearly stated in your Booking Confirmation.
Payment may be made by credit card, debit card or bank transfer, as specified at the time of Booking.
For Bookings with a total value exceeding GBP 5,000 (or the equivalent in USD or EUR), we may require a non-refundable deposit of 30% of the total Booking value at the time of Booking, with the balance payable no later than 30 days before the commencement of the first Service.
If payment is not received by the due date, we reserve the right to treat your Booking as cancelled. In such circumstances, the cancellation charges set out in Clause 5 shall apply.
All payments are processed securely through our third-party payment processor. We do not store your full payment card details on our systems.
Cancellation and Refund Policy
If you wish to cancel a Booking, you must notify us in writing by email to info@matima.me. The date on which we receive your written cancellation notice shall be the effective date of cancellation.
The following cancellation charges apply, calculated as a percentage of the total Booking value: [CONFIRM CANCELLATION TERMS]
more than 60 days before the Service commencement date: full refund, less an administrative fee of GBP 50;
between 30 and 60 days before the Service commencement date: 50% refund;
between 14 and 30 days before the Service commencement date: 25% refund;
fewer than 14 days before the Service commencement date: no refund.
Where a Booking includes Event tickets and the Event is cancelled by the Event organiser, we will refund the full Event ticket component of your Booking. Non-Event components of the Booking will be subject to the standard cancellation charges set out in Clause 5.2.
Refunds will be processed within 14 days of the effective cancellation date and will be made using the same method of payment used for the original Booking.
The cancellation charges in Clause 5.2 do not apply where:
the Company cancels your Booking (in which case you will receive a full refund);
cancellation is due to a Force Majeure Event as described in Clause 8.7;
you exercise your statutory rights under the Consumer Rights Act 2015 or the Package Travel and Linked Travel Arrangements Regulations 2018.
For Packages, your cancellation rights are governed by the Package Travel and Linked Travel Arrangements Regulations 2018. In the event of unavoidable and extraordinary circumstances occurring at or in the vicinity of the destination which significantly affect the performance of the Package, you may cancel the Package before the start date without paying any cancellation charge and are entitled to a full refund.
Where a Booking constitutes a Package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018, this Clause 6 applies in addition to the other terms of these Terms and Conditions.
Pre-contractual information: before you are bound by a Package contract, we will provide you with the information required by Regulation 5 and Schedule 2, Part 1, of the Package Travel and Linked Travel Arrangements Regulations 2018, including:
the main characteristics of the travel services included in the Package;
the trading name and geographical address of the organiser;
the total price of the Package, including all taxes and applicable additional charges;
the arrangements for payment;
the minimum number of persons required for the Package to take place and a time limit for cancellation if that number is not reached;
general information on passport and visa requirements;
information about insolvency protection.
Insolvency protection: for Packages, the Company holds insolvency protection through [INSOLVENCY PROTECTION PROVIDER].
In the event of our insolvency, this protection ensures that your funds are protected and, where applicable, that you are repatriated. Details of the insolvency protection arrangement will be provided in your Booking Confirmation.
Transfer of Booking: you may transfer your Package Booking to another person who satisfies all the conditions applicable to the Package, if you give us reasonable notice (and in any event not less than 7 days before the departure date). Both you and the person to whom the Booking is transferred shall be jointly and severally liable for the balance of the price and any additional costs arising from the transfer.
Price revisions: the price of a Package may be increased only where the contract expressly provides for this and states that you are entitled to a price reduction. Price increases may only be made to reflect changes in the cost of fuel or other power sources, the level of taxes or fees, or exchange rates. If the price increase exceeds 8% of the total price, you may accept the increase, accept a substitute Package of equivalent or higher quality, or cancel the Package and receive a full refund.
Performance of the Package: the Company is responsible for the proper performance of all travel services included in the Package, regardless of whether those services are performed by the Company or by other service providers. If any travel service is not performed in accordance with the Package contract, we shall remedy the lack of conformity unless this is impossible or entails disproportionate costs.
Liability for performance failures: where a lack of conformity substantially affects the performance of the Package and we have failed to remedy it within a reasonable period, you may terminate the contract without paying a cancellation charge and are entitled to a price reduction and compensation where appropriate.
When making a Booking, you must provide accurate and complete information, including your full name, contact details, passport or identity document details (where required) and any dietary or accessibility requirements.
It is your responsibility to ensure that you hold a valid passport, visa and any other travel documents required for your destination. The Company accepts no liability for any loss or expense arising from your failure to comply with passport, visa or immigration requirements.
You must comply with the rules and regulations of all venues, Events and Accommodation providers. Failure to do so may result in your removal from the venue or event without refund.
You are expected to always behave in a responsible and respectful manner. The Company reserves the right to refuse service or terminate a Booking without refund if your behaviour is, in our reasonable opinion, disruptive, dangerous or likely to cause distress or annoyance to other persons.
We strongly recommend that you obtain comprehensive travel insurance to cover cancellation, medical expenses, personal belongings and any other risks associated with your travel. The Company does not provide travel insurance and accepts no liability for losses that would have been covered by appropriate insurance.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for:
death or personal injury caused by the Company’s negligence;
fraud or fraudulent misrepresentation; any matter for which it would be unlawful to exclude or restrict liability.
Subject to Clause 8.1 and to the extent permitted by law, the Company’s total aggregate liability to you under or in connection with these Terms and Conditions, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total amount paid by you for the relevant Booking.
Subject to Clause 8.1, the Company shall not be liable for any indirect, consequential, special or incidental loss or damage, including loss of profit, loss of business, loss of revenue, loss of anticipated savings or loss of goodwill, arising under or in connection with these Terms and Conditions.
Where the Company arranges Services to be provided by third-party providers, the Company shall take reasonable care in selecting those providers. However, the Company shall not be liable for any act, omission, default or negligence of any third-party provider, except where the Booking constitutes a Package (in which case Clause 6 applies).
Your statutory rights as a consumer under the Consumer Rights Act 2015 are not affected by these Terms and Conditions. Any limitation or exclusion of liability in these Terms and Conditions does not apply to the extent that it would restrict your statutory rights.
The Company is not liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.
Force majeure: neither party shall be liable for any failure or delay in performing its obligations under these Terms and Conditions to the extent that such failure or delay is caused by a Force Majeure Event. A “Force Majeure Event” means any event beyond the reasonable control of the affected party, including war, terrorism, civil unrest, pandemic, epidemic, natural disaster, adverse weather conditions, fire, flood, earthquake, volcanic eruption, government action, sanctions, embargoes, labour disputes, transport disruption, failure of utility services, or any similar event. If a Force Majeure Event continues for a period of more than 30 consecutive days, either party may terminate the affected Booking by giving written notice to the other, and the Customer shall be entitled to a full refund of all amounts paid in respect of any Services not yet delivered.
All content on the Website, including text, images, photographs, graphics, logos, icons, audio, video and software, is owned by the Company or its licensors and is protected by copyright, trademark and other intellectual property laws.
You may not reproduce, distribute, modify, display, transmit or use any content from the Website for any commercial purpose without our prior written consent.
The Company’s name, logo and brand identity are trademarks of the Company. Nothing in these Terms and Conditions grants you any right to use any of the Company’s trademarks.
If you are dissatisfied with any aspect of our Services, we encourage you to raise your concern as soon as possible so that we may try to resolve it during your trip or experience.
To make a formal complaint, please contact us in writing at info@matima.me or by post to MANGROVE VIP ACCOMMODATION LIMITED, 16 Yeldham Road Ground Floor Flat A, Yeldham Road, London, W6 8JE, England.
We will acknowledge your complaint within 5 working days of receipt and aim to provide a full response within 28 days.
If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an alternative dispute resolution provider. Details of applicable alternative dispute resolution schemes will be provided upon request.
For Packages, if your complaint relates to a lack of conformity under the Package Travel and Linked Travel Arrangements Regulations 2018, you must inform us without undue delay of any lack of conformity during the performance of the Package. We will endeavour to remedy the lack of conformity within a reasonable period unless this is impossible or entails disproportionate costs.
If you are a consumer (an individual acting for purposes that are wholly or mainly outside your trade, business, craft or profession), you have statutory rights under the Consumer Rights Act 2015 that are not affected by these Terms and Conditions.
Under the Consumer Rights Act 2015:
we must perform our Services with reasonable care and skill;
any information we provide about our Services (whether spoken or written) forms part of the contract and must be accurate; the price for our Services must be reasonable if no specific price has been agreed.
If we fail to perform a Service with reasonable care and skill, you are entitled to:
ask us to repeat the performance of the Service at no additional cost, where it is possible to do so; or a price reduction of an appropriate amount, if repeat performance is not possible or we fail to perform the Service again within a reasonable time.
Any terms in these Terms and Conditions that are unfair within the meaning of Part 2 of the Consumer Rights Act 2015 shall not be binding on you. A term is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations under the contract to the detriment of the consumer.
Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, if this does not restrict your right as a consumer to bring proceedings in the courts of your country of domicile.
Before commencing court proceedings, we encourage you to try to resolve any dispute with us directly by contacting us in accordance with the complaint’s procedure set out in Clause 10.
If you are a consumer, you may also be able to use an alternative dispute resolution procedure. Further information about alternative dispute resolution is available from the Citizens Advice Bureau (www.citizensadvice.org.uk) or from Trading Standards.
We process your personal data in accordance with our Privacy Policy, which is available on our website at www.matima.me. Our Privacy Policy explains what personal data we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By making a Booking, you acknowledge that we may share your personal data with third-party service providers where necessary to fulfil your Booking, as described in our Privacy Policy.
Entire agreement: these Terms and Conditions, together with our Privacy Policy and any Booking Confirmation issued by us, constitute the entire agreement between you and the Company in respect of the Services and supersede all prior discussions, negotiations and agreements.
Severability: if any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No waiver: no failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that right or remedy or the exercise of any other right or remedy.
Third-party rights: a person who is not a party to the contract formed by these Terms and Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
Assignment: the Company may assign or transfer its rights and obligations under these Terms and Conditions to a third party. You may not assign or transfer your rights or obligations without our prior written consent.
Variation: the Company reserves the right to amend these Terms and Conditions from time to time. Any changes will be posted on the Website and will take effect immediately upon posting. Changes will not apply to Bookings already confirmed before the date of the change.
For any questions, concerns or complaints regarding these Terms and Conditions or our Services, please contact us:
By email: info@matima.me
By telephone: +44 (0) 208 741 4358
By mobile: +44 (0) 7747 237 312 or +44 (0) 7942 934 423
By post: MANGROVE VIP ACCOMMODATION LIMITED, 16 Yeldham Road Ground Floor Flat A, Yeldham Road, London, W6 8JE, England
Company number: 16679780
Director: Patrick Bernard Matima
Website: www.matima.me